Framework in London

It depends on the property type and what is proposed. Many single-storey rear extensions and loft conversions fall under permitted development, but those rights do not apply to flats and are restricted in conservation areas or where an Article 4 direction applies. We check the planning position for your specific address before quoting, and tell you in writing which route applies.

From a site survey, written up as a fixed and itemised scope before any deposit is discussed. If something genuinely unforeseen appears once work is opened up, it is priced and agreed in writing before we continue — never added to the final invoice after the fact.

In arrears of work completed. You pay for work that has been done and inspected, not for work that has been promised. This has been how the company operates since 2008.

Yes, where the work requires them. Under the Party Wall etc. Act 1996, notifiable work on a shared wall needs 2 months written notice to the adjoining owner, while excavation near a neighbouring structure and building at the line of junction need 1 month. We serve the notices and manage the award process as part of the job.

Yes. Electrical work is tested and certificated under Part P, and building control issues a completion certificate where an application was required. You receive the handover pack — it is what a buyer's solicitor will ask for when you eventually sell.

It depends entirely on scope, and we give a programme with the written quote rather than a guess on the phone. What we will not do is start a job we cannot resource, which is the usual reason a build stalls halfway through.