Terms and Conditions

1. Who we are and what these terms cover

This website, www.ssbuildersgroup.co.uk (the "Site"), is operated by S S Builders London Ltd, trading as SS Builders Group, of Chadwell Heath, RM6. By using the Site you accept these terms; if you do not accept them, do not use the Site.

These terms govern the Site itself and pre-contract communications. Building work is carried out under a separate written scope and contract agreed for each project, which — once signed — takes precedence over anything here.

2. Information on this Site

We take care to keep the content of this Site accurate, and the photographs on it are of work genuinely carried out by us. Nothing on the Site, however, is a survey of your property, a quotation, or professional advice about your specific circumstances.

Where the Site describes planning rules — permitted development limits, prior approval, the Party Wall etc. Act 1996, Building Regulations requirements — it summarises national rules for England as at the time of writing. Those rules change, and they can be restricted locally by conservation area designations and Article 4 directions that operate street by street. The definitive position for your property comes from your local planning authority, or from written confirmation by us for your address after a survey.

To the extent permitted by law, we are not liable for loss arising from reliance on general Site content rather than on a written quotation or written confirmation addressed to you.

3. Ballparks, quotations and contracts

Any figure given by phone, WhatsApp or email before a survey is an indicative ballpark offered in good faith to help you decide whether to proceed. It is not an offer capable of acceptance.

A binding price is created only by our written scope and quotation, issued after a survey and accepted by you. The written scope itemises what is included and what is excluded; anything not listed is not included.

Where genuinely unforeseen conditions are discovered once work is open, variations are priced and agreed in writing before the affected work proceeds. Payment is due in arrears of work completed, in line with the payment schedule in the written scope. We do not require large advance deposits; any materials payment is specified against an order.

4. The enquiry form and WhatsApp

The quote form sends us the details you enter, and triggers a confirmation email to you; our Privacy Policy explains the data handling. You agree not to use the form to send unlawful, defamatory or malicious content, or to probe or disrupt the Site.

WhatsApp buttons open WhatsApp, a third-party service governed by its own terms and privacy policy. Photographs you send us there are treated as enquiry data under our Privacy Policy.

5. Photographs and intellectual property

The photographs, text and design of this Site are our copyright or used with permission. You may view, download and print pages for personal, non-commercial use — for example to share with your household while choosing a builder. Republishing our project photographs, or presenting them as another business's work, is prohibited and will be pursued.

Photographs of work at your property taken during a project are used for project tracking and our records, and may be used in our portfolio without identifying you, as described in the Privacy Policy. If you would rather your project never appears in our portfolio, tell us in writing at any time and it will not.

6. Site availability and third-party links

The Site is provided without guarantee of uninterrupted availability. We may change or withdraw content at any time.

Links to third-party sites — including council planning portals, gov.uk and Google Maps — are provided for convenience. We are not responsible for their content or their handling of your data.

7. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.

Subject to that: we are not liable for indirect or consequential loss arising from use of the Site; and our total liability arising from the Site (as distinct from any building contract) is limited to £100. Liability under a building contract is dealt with in that contract and our insurance.

Nothing in these terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 in respect of services we contract to perform.

8. Consumer cancellation rights

Where a contract for building work is concluded off-premises (for example, agreed at your home), you normally have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Our written scope includes the cancellation notice and explains how the right applies, including where you ask us in writing to begin within the cancellation period.

9. Complaints, law and jurisdiction

Complaints should come to us first — 07792 281 879 or in writing to Chadwell Heath, RM6 — and will be acknowledged promptly and answered by a director. We would far rather fix a problem than argue about one.

These terms, and any dispute arising from use of the Site, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction — except that consumers resident elsewhere in the UK keep the protection of their local law where it cannot be contracted out of.

Last reviewed: August 2026.