How we have worked since 2008
The arrears guarantee
Three commitments, in plain words. They are the reason people stop worrying about the money and start thinking about the kitchen.
Payment in arrears of work
You pay for work that has been done, not work that has been promised. No large deposits held against a job that hasn't started.
Online project tracking
See where your job actually is — stage by stage, with photographs — instead of ringing to ask.
One contract, one team
We employ our own tradesmen. You are not managing six subcontractors who each blame the last one.
Why payment in arrears matters
The single most common way a domestic building job goes wrong is money moving ahead of work. A large deposit is taken, the job starts slowly, and the customer discovers their leverage disappeared the moment they paid.
We invoice for work that has been completed and, where relevant, inspected. That keeps the incentive where it belongs: we get paid by finishing things.
It also means we cannot take on a job we do not have the people to resource, because we would not get paid for it. That constraint is deliberate, and it is why our sites are not the ones standing empty for three weeks.
What a fixed scope actually means
Before a deposit is discussed, you get an itemised written scope: what is included, what is excluded, and what the price is. Skip hire, scaffolding, licences, making good and waste removal are named in it rather than discovered later.
If something genuinely unforeseen appears once the work is opened up — and in older London housing stock it sometimes does — it is priced and agreed in writing before we carry on. It never turns up as a surprise on the final invoice.
At the end you get the paperwork: electrical certification under Part P, and a building control completion certificate where an application was required. That is the pack a buyer's solicitor will ask for when you sell.
One named project manager
You get a person, not a company switchboard. A named project manager runs your job for its duration, holds the programme, and is the one who answers when you ring. On our jobs that is Jagpreet (Sandeep) or Simarjit (Sonu), depending on where the work sits.
That matters most when something unexpected happens — and on older London housing stock, something occasionally does. A wall that turns out to be load-bearing, a drain in the wrong place, ground conditions that need a deeper foundation. Those are moments that need a decision from someone who knows the whole job, not a phone call to whoever is free.
You also get progress you can see. Online project tracking with photographs means you can check where the job actually is without ringing to ask, which is particularly useful if you have moved out for the duration.
What we will not do
We will not take a large deposit before work starts. Materials on some jobs genuinely need funding, and where that applies it is a specified materials payment against an order — not a percentage of the contract handed over in advance.
We will not price a job from a photograph and call it a quotation. A photograph gets you a realistic ballpark, which is useful for deciding whether to proceed. A binding price comes after a survey.
We will not start a job we cannot resource. It is the single most common cause of a build stalling, and the constraint that stops us doing it is the same one that protects you: we do not get paid until work is completed.
Skip the forms
Ask us for a written scope
A picture and a postcode tells us more than any enquiry form. You will get a straight answer about cost and whether it needs planning permission.